Tunbridge Wells Taxi FAQs — The Questions the Route Pages Don't Cover

As far ahead as you like — bookings are taken for dates months in advance, and holiday, wedding and event dates are regularly secured a season ahead. The diary holds your car, driver slot and fare from the moment you book; the fare agreed then is the fare you pay, even if published prices change in between.

One message or call with your new time, date or destination, and the booking moves — wherever the diary allows, which with reasonable notice is almost always. Flight changes, meeting overruns and plan drift are the ordinary weather of this work; the earlier you tell us, the more certainly the new slot is yours.

Tell us as early as you can. Bookings involve a car and driver held for your slot, so the terms for your booking are stated plainly when you confirm — and in practice, cancellations made with reasonable notice before the pickup are released without drama, while very late cancellations of held vehicles (wedding fleets, event nights, peak airport slots) may carry the charge agreed at booking. Ask at confirmation and you will be told exactly where your booking stands.

Yes — a receipt is available for every journey, and account customers receive a single itemised monthly invoice instead. Expense claims, company travel and school or club reimbursements are routine; if your organisation needs the booking referenced a particular way (a name, a department, a PO number), say so when you book and it will appear on the paperwork.

Well-behaved dogs travel by arrangement — tell us when you book (size, and whether a crate or blanket is coming) and the right vehicle and driver are allocated. Guide and assistance dogs are carried as a matter of course, at no extra charge, as the law requires. A dog that is travelling is part of the booking, never a surprise at the kerb.

Call 01892 308008 as soon as you notice — phones, laptops, passports and one famous wedding ring have all made the return trip. Found property is kept safe and the usual pattern is the driver returning it on the next run past your address, or a dedicated trip arranged at a fair fixed fare. The sooner the call, the shorter the object's holiday.

Yes — the service runs every day of the year, including Christmas Day, Boxing Day and New Year's Day, at the same fixed fares. Holiday dates are the most contested in the diary (Christmas Day airport runs and New Year's Eve returns especially), so book them when the plans are made, not in the week itself.

Smoking and vaping are not permitted in licensed private hire vehicles. Food and drink are a driver's-discretion matter — bottled water is always fine; a full takeaway at midnight is a conversation. The cars are valeted to a standard the next passenger deserves, and keeping them that way is part of how the fixed fares stay fair.

Tell us the requirement when you book — a driver briefed to help at the door, extra time built into the pickup, space for a folded wheelchair or mobility aids — and the booking is planned around it. Hospital and regular-appointment passengers use this daily. If a journey needs a specialist wheelchair-accessible vehicle we cannot supply, we will say so honestly at enquiry rather than improvise on the day.

Yes — accounts are open to organisations as well as individuals: monthly itemised billing, authorised bookers, and standing arrangements for regular patterns (fixtures, clinics, weekly London runs). Many local clubs and practices run their whole transport life through one account and one phone number. Call to set yours up around how your organisation actually books.

The whole area — Southborough, High Brooms, Rusthall, Langton Green, Speldhurst, Bidborough, Pembury, Frant and the surrounding villages are core coverage, on the same fixed fares for airport routes and the same fixed-quote basis for local work. See the Areas Covered page for the full picture, village by village.

Because the pickup is built around it. A flight number lets us track your actual landing and re-time the driver if you are delayed; a train time lets the car be at the forecourt for your real arrival. It is the difference between a car that waits for a timetable and a car that waits for you — and it costs you nothing but the seconds it takes to share it.